Factory Image Restore Windows 10 Dell (Official Dell Tech Support)

In this video, Factory Image Restore Windows 10 Dell, we demonstrate how to use Dell SupportAssist to restore Windows to its factory image. Please refer to the following details:
Pre-requisites for this process:
-Dell OS Recovery tool must be installed on your computer.
-You must have a USB drive with 16 GB free space.

Pre-requisites to perform cloud system image restore using SupportAssist OS Recovery USB key:
-Your computer must be connected to a power outlet.
-Your computer must have an active internet connection.
-You must have created a SupportAssist OS Recovery USB key.

Cloud restore enables you to restore your operating system and drivers. The cloud restore feature is supported only on certain systems. For the list of systems where cloud restore is supported, see the ‘Systems that support Cloud Restore’ section in the Dell SupportAssist OS Recovery Support Matrix at www.dell.com/ServiceabilityTools
Performing cloud restore updates the operating system image to the latest version which is more current than the operating system image installed at the Dell factory.
You can use the Cloud Restore option if your computer is irreparable or SupportAssist OS Recovery is unable to detect the factory image on your computer.
For more details, please refer to our Dell knowledge base article at

If you have questions or need support, contact us through social media on Facebook at www.facebook.com/dell and Twitter at www.twitter.com/dellcares
You can also join in a chat on our Dell Community Forum at www.dell.com/community and click on Support Forums. To learn more about our Dell Community Forum check out
For additional guidance with your PC’s maintenance and troubleshooting visit

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40 Replies to “Factory Image Restore Windows 10 Dell (Official Dell Tech Support)”

  1. I cån confidently recommend you to sliverhackz on !G he got my data’s fully restored he’s reålly prófessional I’m so happy

  2. supportassist os recovery will delete partition on which the winodws is installed or it will format the disk drive completely.

    because the warning says it will delete data on the partition on which the windows is installed.
    but down at the check box it says " I understand that running a factory restore will delete all files and reformat my hard drive

  3. This doesn't factory reset with pre-installed software (McAfee, Dolby,, etc) and Dell apps. It just uses the latest stock installation of Windows and installs drivers.

  4. We bought two Dell 9020 AIO all in one computer and they have completely wiped the hard drives, and we want to reinstall maybe windows 8.1 but we are having problems finding the drivers and we been at it all day they still have windows 7 serial numbers on the machines so the hard drive have been formatted and it keeps saying it can not find the boot manager.and that is on the recovery tool and that does not work as well Please if anyone can tell us how to get these up and running I bless you that all I can give my love and regards to someone that knows.

  5. Hi, i just bought Inspiron 3505 with Ryzen 5 variant and it has not been even 24 hours yet and my laptop is hanging alotttt and the speaker sounds like it has a hole or something. performance is very slow like if it has a HDD not SSD. I seriously need some urgent support. Totally disappointing.

  6. Hello Sir
    Dell inspiring 3593 (3000 series) i3 laptop
    Want to transfer os HDD to SSD
    Can I apply this method or something else??
    Pls help me.

  7. I've got a dell xps 13 9300 and I'm stuck on a blue screen error after installing a Windows update and I'm wondering what the factory reset does and if I keep my files and programs. Please help me asap

  8. will everything be when i first used it or will would i need to install the drivers/adapters for my computer? im currently missing my network drivers so in my case i cant connect to any wifi network nor can i open the wifi. all i can do is plug in the lan cable and it shows ethernet and no internet, but i can still use the internet, it just shows that there aren't any internet.

  9. Hello sir, when I update my windows unfortunately power lost after the power loss computer restart and restart it couldn't go to windows how
    Can restore my windows my original os in DELL 3567 laptop please help me what is the os recovery keyboard key

  10. Do we really need the stupid percussion track behind the narrator's voice? I'm here to listen to instructions, not some child's idea of what constitutes an "interesting" video. It's bloody annoying and only serves to distract from the information given.

  11. sir i have dell inspiron 3521 ,,,,,i am not able to download any image. please can u provide me the factory image

  12. This is the best tool ever for freshly installing Windows 10. But if you have an existing Windows 10 computer you can make a recovery thumb drive by simply going to search and typing recovery. Both options will essentially get you to the same spot, but the later will retain all your drivers and installer without connecting to the internet and it's much faster. Still it's one of the better tools out there for setting a drive up from scratch. It will download, and deploy window, drivers and whatever backups you might have. Setting up a system has never been easier no thanks to SupportAsssist.

  13. i can't able see USB in boot menu even after several restarts..
    please dell team i need immediate support from u
    is there any other option i can clean install windows 10 using usb recovery image

  14. I used this for a clean install of Windows OS. However, after the Cortana settings, it is again starting from creating user account etc i.e. it is stuck in this loop endlessly. Please advise what to do. System hardware check shows no problems. Also, the trackpad is sluggish as soon as the installation goes into the part from where we create user account and password. Till then it runs flawlessly.

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